Table of Content

Preventing Underage Gambling

A key part of responsible gaming is ensuring that minors cannot access our services. By signing up and opening an account on our website, every user confirms they are at least 18 years old—or older if required by their local laws.

We do not allow anyone below the legal gambling age, whether it’s 18 or higher based on their jurisdiction, to use our platform. To enforce this, we may request proof of age at any time. If valid documentation isn’t provided, we reserve the right to suspend the account. Should we discover a minor has used our site, any winnings will be voided, and we may notify law enforcement. This also applies to anyone using stolen identity details to gamble underage.

For players living with minors, we recommend the following precautions:

  • Install trusted filtering software, such as NetNanny, CyberPatrol, BetBlocker, or GamBan, to restrict access to gambling sites.
  • Avoid storing login credentials on devices that minors might use.
  • Keep personal and financial records out of reach of children or teens.

Supporting Our Players

Our players are at the heart of what we do. We recognize that some may struggle to manage their gambling behavior or spending. To assist, we encourage everyone to follow these practical tips:

  • Never borrow money from friends, family, or lenders to fund gambling.
  • Treat gambling as a leisure activity, not a source of income—relying on it financially can lead to trouble.
  • Only wager amounts you’re comfortable losing without impacting your daily life.
  • Set a spending limit before you start and stick to it.
  • Monitor how much time and money you dedicate to gambling.
  • Avoid playing when you’re feeling stressed, upset, or under the influence.
  • Don’t chase losses by placing more bets.
  • Balance gambling with other hobbies and take regular breaks.
  • Use our built-in tools to set personal limits or opt for self-exclusion if needed.

Recognizing Problem Gambling

To check if gambling might be an issue, ask yourself these questions:

  • Do you skip work or school to gamble, or use work/study time for it?
  • Are you putting your family’s needs second to gambling?
  • Have you sold belongings or taken loans to keep gambling?
  • Do you hide how much time or money you spend on gambling?
  • After a loss, do you feel compelled to win it back right away?

If you answer “yes” to any of these, we strongly urge you to reach out to support groups like GamCare or Gamblers Anonymous. You can also explore self-assessment resources, such as GamCare’s online tool (https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/) or the Gamblers Anonymous 20 Questions quiz (http://www.gamblersanonymous.org/ga/content/20-questions).

Tools for Control

We provide several features to help you manage your gambling:

  • Self-Exclusion: Block your account for a set time or permanently—details below.
  • Cool-Down Period: Pause gambling for 1 to 48 hours. You can still log in to withdraw funds, but betting and deposits are disabled.
  • Deposit Limits: Cap how much you can deposit over a chosen timeframe (e.g., daily or weekly). You can lower this limit anytime but can’t raise it until the period ends.
  • Betting Limits: Restrict the size of your wagers within a set period.
  • Loss Limits: Define the maximum you’re willing to lose over a specific time.
  • Session Time Limits: Set a cap on how long you can play in one go.
  • Gambling History: Review your past deposits, bets, and withdrawals to track your activity.

If you need more support, organizations like Gambling Anonymous or Gambling Therapy offer guidance and counseling beyond what we provide.

Self-Exclusion Explained

If gambling is no longer fun and starts disrupting your life, we strongly recommend self-exclusion. To begin, email our support team at support@example.com

and specify whether you want a temporary break or a permanent block. Once we process your request, your account will be locked, and we’ll stop sending you promotional materials. You’ll receive an email confirmation with the end date (if temporary), and the exclusion cannot be reversed early. Note: Requests via chat won’t be accepted—our agents will direct you to email support instead.

  • Temporary Self-Exclusion: Choose a duration (minimum 1 day). After it ends, contact us to reactivate your account.
  • Indefinite Self-Exclusion: No set end date. You can request reactivation later, but approval isn’t guaranteed.

Another option is to self-exclude through Curacao eGaming’s form, which enforces a minimum 6-month exclusion.

Before excluding yourself, settle any pending bets and withdraw your balance. During exclusion, you cannot gamble, make deposits, or open new accounts with us. We also suggest applying self-exclusion to other gambling sites you use and seeking professional help from groups like Gambling Anonymous or Gambling Therapy for added support.

Our Commitment

We’re dedicated to keeping gambling safe and enjoyable for everyone. If it ever feels overwhelming, please use these tools and resources to take control.