Table of Content
2. License and Intellectual Property
2.1. These Terms provide you with a personal, non-exclusive, non-transferable right to use the Website on your device (e.g., computer or mobile) to access the Software and Services.
2.2. The Company and its licensors hold all intellectual property rights, including copyrights, trademarks, and other proprietary rights, in the Website, Software, and Services, including their design and layout. You may not copy, distribute, reverse-engineer, decompile, modify, or otherwise misuse the Website or Software in violation of applicable laws.
2.3. All rights not explicitly granted to you are retained by the Company, which maintains full ownership of the Website, Software, and Services. You are accountable for any damages, costs, or expenses arising from unauthorized use and must promptly notify the Company of any such misuse you become aware of.
2.4. The Company reserves all rights not expressly provided herein. You are solely responsible for any consequences of unauthorized use and must report any incidents to the Company immediately.
3. Your Account
3.1. Legal Requirements
3.1.1. An âAccountâ is an account you create on the Website after agreeing to these Terms. By registering, you confirm you are at least 18 years old or meet the legal age requirement in your jurisdiction. It is your responsibility to ensure that using the Services is lawful where you reside. Individuals under 18 are prohibited from accessing the Website or its Services.
3.1.2. You may not register or use the Services if you live in or access the Website from restricted regions, such as the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin, and Curacao), FATF-blacklisted countries (e.g., Iran, North Korea), sanctioned countries, or any area where online gambling is illegal under Curaçao law or prohibited by the Anjouan Offshore Financial Authority. The Company may also decline users from other regions at its discretion.
3.2. Account Registration
3.2.1. To bet, play games, or deposit funds, you must establish an Account on the Website.
3.2.2. Registration requires accurate and current details, such as your mobile number, email address, username, password, and any additional information requested in the form.
3.2.3. You must provide your legal name during registration. The Company may verify your submitted details. Changes to this information are typically not permitted, but you may request corrections for legitimate mistakes by contacting support.
3.2.4. Keep any username, password, or security details confidential. The Company is not liable for Account misuse resulting from shared login information, whether intentional or unintentional. The Company will never request your password or security answers.
3.2.5. Current or former employees, their affiliates, or family members of the Company or its providers may not register or use the Services. Violations lead to permanent account closure, classification as fraudulent, forfeiture of winnings, and refund of only deposited amounts.
3.2.6. Your Account and its assets (e.g., ownership, winnings, deposits) cannot be transferred, sold, or assigned to others, whether through trading, gifting, or any other means.
3.3. Account Management
3.3.1. Do not share your login credentials. If you forget your password, use the âForgot Passwordâ option to reset it.
3.3.2. You must immediately report any suspected unauthorized access or unfair practices (e.g., cheating or collusion) to the Company.
3.3.3. The Company may void bets or transactions if it finds:
a. You or your associates could influence an eventâs outcome;
b. Rules are being violated;
c. Illegal activities impact an event or bet;
d. Odds shift due to public announcements;
e. Bets occur during technical failures;
f. Errors (e.g., glitches, misprints) affect bets.
3.3.4. If an Account is suspended or closed, the Company may close any subsequent Accounts opened by the same person (using similar devices, addresses, or payment methods) and void related transactions.
3.3.5. Two-factor authentication (2FA) may be available for added security. You must protect your login information.
3.4. Account Registration Warranties
By registering, you confirm:
3.4.1. You are at least 18 or the legal age in your jurisdiction and can legally use the Websiteâs games.
3.4.2. Your participation is for personal entertainment, not professional purposes.
3.4.3. You act for yourself, not others.
3.4.4. You are not in or accessing from restricted regions (see 3.1.2).
3.4.5. All information provided is accurate and will be updated as needed.
3.4.6. You are responsible for reporting and paying taxes on winnings per your local laws.
3.4.7. Deposited funds are legally sourced and untainted by illegal activity.
3.4.8. You accept the risk of financial loss while playing.
3.4.9. You will not engage in fraud, collusion, or illegal acts, nor use software to manipulate outcomes. Violations may result in account closure.
3.4.10. You will use only payment methods you legally own.
3.4.11. The Software belongs to the Company or third parties and is protected by law. You will use it only for personal recreation, per all rules and laws.
3.4.12. You will behave courteously in games and chats, avoiding offensive remarks.
3.4.13. You do not use VPNs or proxies to conceal your location.
3.5. Account Closure
3.5.1. You may close your Account anytime by canceling open bets and contacting support via Live Chat with a reason and timeframe. Closure occurs after all games settle. If gambling concerns prompt closure, notify the Company.
3.5.2. Permanent closures last 30 days, after which you may request reactivation via support.
3.5.3. The Company determines how to repay any remaining balance.
3.5.4. The Company may terminate your Account and refund the balance (minus fees) at its discretion without notice.
3.5.5. Unused bonuses may be voided after 1 month.
3.5.6. Suspected fraud may lead to withheld withdrawals and account suspension.
3.5.7. If identified as a âbonus hunterâ or âbonus abuser,â winnings and bonuses will be voided, and the Account suspended.
4. Deposits
4.1. To play for real money, deposit funds using approved Website methods. Ensure funds are legally obtained. You confirm with each deposit that the money is yours and not from illicit sources. The Company may request proof of funds.
4.2. Deposits are accepted in various currencies based on your location and chosen currency, with options displayed during the process.
4.3. The Company is not a bank, pays no interest, and does not insure deposits or winnings. It does not offer currency exchange services.
4.4. Transactions occur in the currency selected for Website activities, with payouts in that currency.
4.5. Minimum and maximum deposit limits may apply, varying by method or Account status.
4.6. Funds appear in your Account after processing, with times differing by payment method.
4.7. Use only personal payment methods; third-party or business accounts are not allowed. Invalid deposits may void winnings.
4.8. Notify the Company immediately of erroneous credits. Failure to do so may void winnings and bets.
4.9. Deposits are for betting only. Non-betting deposits may be canceled, costs recovered, and the Account suspended or reported.
4.10. Report changes in payment details (e.g., lost cards) to the Company.
4.11. Chargebacks or reversals are prohibited, with resulting losses your responsibility.
4.12. The Company is not liable for losses due to currency fluctuations.
4.13. Deposits may be handled by the Company or third-party providers.
4.14. For cryptocurrency, use current wallet details. Do not reuse old addresses without support confirmation, or funds may be lost.
5. Bets
5.1. Bets are limited to your Account balance.
5.2. Insufficient funds prevent betting. You must manage your balance and cover fees.
5.3. Bet limits are the lesser of your balance or set maximums, which the Company may adjust and display during betting.
5.4. The Company is not responsible for bets placed without understanding game terms.
5.5. You bear full responsibility for gambling losses, with no liability to the Company.
5.6. Winnings may be used for further bets or withdrawn at your discretion.
5.7. Daily winnings are capped at âŹ100,000 (or equivalent), with excess adjusted.
6. Withdrawals
6.1. Initial withdrawals may require KYC documents, with additional checks possible.
6.2. Maximum withdrawal amounts per transaction may change without notice.
6.3. Withdrawals require meeting wagering conditions.
6.4. Bonus funds or aborted game funds cannot be withdrawn.
6.5. Withdrawals may be denied if bets total less than the last deposit, which must be wagered once.
6.6. Processing typically takes 3 banking days but may extend due to verification, payment systems, or holidays.
6.7. Withdrawals cannot exceed your balance.
6.8. Canceled withdrawals return funds to your Account, with no liability for subsequent losses.
6.10. Gameplay consumes funds instantly; no refunds or cancellations are available.
6.11. Only one withdrawal request per method is allowed every 24 hours.
6.12. Mistaken credits remain Company property and will be deducted. Withdrawn errors become your debt. Report errors immediately.
6.13. Minimum withdrawal is âŹ100 (or equivalent) for bank, e-wallet, or crypto, with daily limits of âŹ1,000 and weekly limits of âŹ2,000.
6.14. Funds are used instantly in play; no refunds or account cancellations are offered.
7. Bonuses
7.1. The Company may offer bonuses and promotions with specific terms. Participation implies agreement to those terms.
7.2. Forfeited bonuses cannot be reactivated, but credited bonus funds remain usable.
7.3. Bonuses may be removed from inactive accounts.
7.4. You may need to wager part of your deposit before using bonus funds.
7.5. Promotions may restrict withdrawals until requirements are met. Early withdrawals may deduct bonuses and winnings.
7.6. Certain slots are restricted with active bonuses (list matches original T&C).
7.7. Event winners are set on settlement date; protested outcomes are not recognized.
7.8. For non-deposit bonuses, maximum winnings/withdrawals are âŹ100 or twice the bonus, with excess voided. A deposit is required to withdraw. Bonus abuse may lead to fund confiscation and bans.
7.9. Bonus rules:
- Activate bonuses after reviewing terms.
- Bonuses add to your balance; bets use both main and bonus funds.
- Winnings are withdrawable after wagering requirements are met.
- Bonuses expire if unused.
- Some games do not contribute to wagering.
- Only one bonus is active at a time.
- In-game bonus buys are prohibited with active bonuses.
- Wagering cancels if balance drops to âŹ0.2 or equivalent.
- Bonuses cannot be swapped for other rewards.
7.10. Wagering requires betting a set amount. Not all bets count, and winnings are capped at 10 times the bonus. Abuse may lead to account closure or fund loss.
7.11. Sports Bonus
7.12. Eligibility: Bets must meet minimum odds of 2.0 (decimal).
7.13. Minimum Odds: 2.0 for single bets.
7.14. Verification: Bets are audited; violations void bonuses.
7.15. Usage:
- Sports Bonus: For sports betting only, not casino or slots.
- Live Casino Bonus: For live casino only, not sports or slots.
Misuse voids bonuses and winnings.
7.16. Maximum bet with active bonus: âŹ2. Higher bets void winnings.
8. KYC
8.1. The Company enforces strict KYC procedures to combat financial crimes.
8.2. Additional KYC documents may be requested to confirm identity and location.
8.3. Services or withdrawals may be restricted until identity is verified.
8.4. Due diligence levels:
- SDD: Low-risk cases.
- CDD: Standard verification.
- EDD: High-risk or large transactions.
8.5. Full KYC is required for deposits over âŹ2,000, withdrawals, or suspicious activity.
8.6. Documents needed:
- Photo ID
- Selfie with ID
- Address proof (e.g., utility bill)
- Source of funds (e.g., card photo)
- Other AML documents as required.
Reviews take up to 48 hours.
9. Abuse and Prohibited Practices
9.1. Forbidden actions include:
- False KYC data
- Using othersâ identity or payment methods
- Unexplained suspicious activity
- Misusing services deceitfully
- Illegal acts (e.g., money laundering)
- Collusion
- Using outcome-predicting systems
- Hacking or spamming
- Non-entertainment use
- Account transfers
- Exploiting software errors
- Chargebacks
- Bonus abuse
- Multi-accounting
- Underage access
- Violating AML or other policies
- Unlawful acts in any jurisdiction.
9.2. Violations may result in voided bets, account suspension, payment withholding, and reporting to authorities.
10. Software Errors
10.1. Errors or malfunctions void bets. Report faults promptly. The Company is not liable for losses from errors.
10.2. Bets at significantly incorrect odds may be canceled, even post-event.
10.3. Overpayments will be reclaimed, with accounts adjusted. You may owe repayment if funds are insufficient.
10.4. The Company is not liable for technical disruptions; refunds are discretionary.
11. Liability and Limitations
11.1. You use the Website and games at your own risk, with no warranties provided.
11.2. The Company does not guarantee the Software or Website is fit for purpose, error-free, or always accessible.
11.3. Except as stated herein, the Company is not liable for losses or damages from Website use.
11.4. Wagers may be voided due to errors in pay-tables, odds, or software. No liability exists for unrealized winnings; refunds are discretionary.
11.5. You agree to indemnify the Company against claims related to Website use.
11.6. Force majeure (e.g., disasters, war, strikes) excuses the Company from service obligations.
11.7. Liability is limited to the bet value or âŹ500, whichever is lower.
12. Responsible Gambling and Self-Exclusion
12.1. Gambling is for entertainment only. If it becomes an issue, contact example.com
for self-exclusion. Accounts remain inactive during exclusion.
12.2. Guidelines:
- Gambling isnât a financial fix.
- Set a budget and stick to it.
- Avoid chasing losses.
- Play only during leisure time.
12.3. During self-exclusion:
- Accounts are locked; no withdrawals.
- Open bets stay active.
- Exclusion cannot be shortened.
12.4. You agree not to open new accounts or wager during exclusion. The Company is not liable for losses during this period.
13. Privacy Policy
13.1. This policy explains how the Company manages personal data from Website use or other interactions.
13.2. The Company protects your data, using it as outlined here.
13.3. Data collected:
- Name, email, preferences, birth date, citizenship, address, ID number, government ID, location, device info, IP address.
13.4. Collection methods:
- Registration, communication, Website interaction.
13.5. Purposes:
- KYC, marketing, membership processing, service enhancement, security, account management, user experience, promotions, data aggregation, inquiries, compliance, unlawful activity, legal claims.
13.6. Not providing data may limit services.
13.7. Using the Website or providing data implies consent to this policy.
13.8. You may request data deletion when legally permissible.
14. Communication
14.1. Send communications via the Websiteâs support form or email.
14.2. The Company may use Website posts or email for notices.
14.3. All communications must be in English, using your Account email.
14.4. You consent to promotional emails but can opt out via support.
15. Complaints
15.1. Submit complaints to support via live chat or email.
15.2. Interactions may be recorded for resolution.
15.3. Complaints are typically resolved within two weeks, with updates for complex cases.
15.4. Timeframes:
- 7 days for game outcome disputes.
- 1 month for other issues.
- 365 days for escalation.
15.5. Claims are non-transferable.
15.6. Email complaints to complaints@seven7.casino within 7 days.
15.7. Email responses take up to 60 business days, extendable if complex.
15.8. Provide detailed info; delays may occur if more is needed.
15.9. Sports disputes use official sources.
15.10. Game disputes rely on back office data.
15.11. The Company may attempt mediation or refer disputes externally.
15.12. Operational disputes must first be raised with the Company.
16. Links to Other Websites
16.1. The Website may link to uncontrolled third-party sites for convenience, without endorsement. The Company is not responsible for their content or availability. Review their terms and policies.
17. Crashed & Aborted Games
17.1. For suspected crime, the Company may close accounts, report to authorities, and forfeit balances.
17.2. For collusion or cheating, accounts may be disabled, and balances confiscated.
17.3. For fraud (e.g., VPN use, third-party betting), accounts may be blocked, balances forfeited, and reported.
18. Other Rules
18.1. Governing Law: Curacao law applies, with disputes under the Joint Court of Justice unless otherwise resolved.
18.2. Language: English prevails in discrepancies.
18.3. Entire Agreement: This is the complete agreement; no external statements apply.
18.4. Relationship: No partnership is implied.
18.5. Severability: Invalid clauses do not affect others.
18.6. Transfer: The Company may assign rights; players cannot.
18.7. Non-waiver: Delayed enforcement does not waive rights.